Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with The Charm Social! Every order is handmade with care, and we appreciate your patience while we create something special just for you.

Processing Time

Most orders are processed within 5–10 business days. Custom orders may require additional time depending on the design and current order volume.

Business days are Monday through Friday, excluding holidays.

Shipping

Once your order has been completed, it will be shipped using the shipping method selected at checkout. You will receive a confirmation email with tracking information as soon as your order ships.

Shipping times are estimates provided by the carrier and are not guaranteed.

Delays

While we do our best to ship orders on time, The Charm Social is not responsible for delays caused by weather, shipping carriers, holidays, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

The Charm Social is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for any additional shipping costs required to resend the package.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If your package is lost in transit, please contact us at thecharmsocial@gmail.com, and we'll gladly assist you in working with the shipping carrier to locate your package.

The Charm Social is not responsible for stolen packages after delivery.