Return & Refund Policy

At The Charm Social, every item is handmade and customized with care. Because of the personalized nature of our products and experiences, all sales are final and deposits are non-refundable.

DIY Events

We want you to leave with something you love! If we make a mistake during your event or your item has a workmanship defect, let us know before you leave or contact us within 7 days of your event. If the issue was caused by our workmanship, we will repair or remake your item at no additional cost.

Shipped & Custom Orders

Please inspect your order upon arrival. If your item arrives damaged or has a workmanship defect, contact us within 7 days of delivery with your order number and photos of the item. If the issue was caused by our workmanship or occurred during shipping, we will repair, replace, or remake the item at our discretion.

What Isn't Covered

Our repair policy does not cover damage caused by:

• Accidental drops or impacts
• Normal wear and tear
• Water, heat, or chemical exposure
• Improper handling or storage
• Modifications made after purchase

Our handcrafted items are designed to be enjoyed but should be handled with care.

We're Always Happy to Help

Even if your item isn't covered by this policy, don't hesitate to reach out. While repairs or replacements outside of our policy aren't guaranteed, we'll always do our best to help whenever possible.